We support patients and families through every step—from understanding coverage to receiving equipment—so you can feel secure, supported, and at ease throughout your care journey.
Accredited by Leading Healthcare Standards
Your Journey with Affinity, Made simple and supportive.
Initial Consultation & Referral
We coordinate with your healthcare provider to get the necessary prescriptions and paperwork.
Insurance Verification
We confirm your insurance coverage and handle all eligibility checks and documentation.
Personalized Equipment Matching
You'll receive equipment recommendations based on your medical needs and insurance eligibility.
Ongoing Support
Need assistance or a replacement? Our support team is just a call or email away.
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our friendly team.
At Affinity Medical Services, we believe that informed patients are empowered patients. We are committed to ensuring that you and your loved ones are treated with dignity, respect, and compassion throughout your care journey. Please review your rights and responsibilities to help us serve you better.
Respect & Dignity: You have the right to receive care that is respectful of your personal values, beliefs, and preferences.
Privacy & Confidentiality: Your medical records and personal health information are kept secure and confidential in accordance with HIPAA regulations.
Clear Communication: You have the right to receive information about your care, equipment, and services in a way you can understand.
Informed Consent: You may ask questions and make informed decisions about the equipment and services we provide.
Access to Support: You have the right to voice concerns or file a complaint without fear of discrimination or service denial.
Your Responsibilities
Provide Accurate Information: Share complete and truthful information about your health, insurance, and equipment needs.
Follow Instructions: Use the equipment as directed and follow all care or maintenance guidelines provided.
Report Changes: Notify us of any changes to your condition, address, insurance, or if your equipment is no longer needed.
Respect Appointments & Staff: Be available for scheduled deliveries and treat staff members with courtesy and respect.
