At Affinity Medical Services, we are committed to the highest standards of care, safety, and accountability. Our operations comply with HIPAA regulations to protect patient privacy and are accredited by HQAA, ensuring we meet rigorous quality benchmarks.
Accredited by Leading Healthcare Standards
HQAA
Affinity Medical Services is accredited by the Healthcare Quality Association on Accreditation (HQAA), ensuring that all aspects of our operations meet the highest standards of quality and safety for Durable Medical Equipment (DME) providers.
HIPAA
We are fully HIPAA compliant, which means every interaction, document, and data system within Affinity Medical Services is governed by the highest standards of patient privacy and data security.
MEDICARE LICENSING
As a licensed Medicare provider, Affinity Medical Services meets all regulatory requirements set by the Centers for Medicare & Medicaid Services (CMS) to supply approved medical equipment to eligible beneficiaries.
Trusted by Clients
Our Service
Product Inspection
All equipment is tested to meet safety and performance standards
Secure Delivery
We ensure fast, safe
delivery with trained and reliable staff.
Setup & Training
Technicians provide in-home setup and easy-to-follow user guidance.
Maintenance & Support
We offer ongoing support, maintenance, and quick service response.
National Accreditation
Standards
We operate in full compliance with HQAA and HIPAA, ensuring safe, ethical, and effective service delivery.
Professionally Trained
Medical Staff
Our team undergoes regular training to maintain high standards in clinical care, customer service, and regulatory compliance.
Quality-Controlled
Equipment
Every product is thoroughly inspected and maintained to meet safety and performance benchmarks before reaching our clients.
Responsive and
Reliable Support
We are committed to providing timely, knowledgeable assistance to patients, families, and healthcare providers at every step.
Your satisfaction and safety are our top priorities.
Return Eligibility
Items can be returned within 30 days if unused, unopened, and in original packaging.
Certain items (e.g., hygienic or custom-ordered) are not returnable.
Repair Services
Available for products purchased through Affinity Medical Services.
Repairs must be scheduled; fees may apply if out of warranty.
How to Initiate a Return or Repair
Email support@affinitymedservices.com or call 612-223-8644.
Our team will assist with documentation and shipping instructions.
Important Notes
Items damaged due to misuse or improper setup may not qualify for return/repair.
Keep your original invoice or proof of purchase for service requests.
Processing Timeline
Returns and repairs are typically processed within 7-10 business days. Refunds will be issued to the original payment method if applicable.